For our EU customers :
Brexit has brought many changes and uncertainties surrounding parcels and border customs.
We are sorry to say that if you live in Europe, you may have to pay VAT taxes upon receiving your parcel. These charges will depend on the country you live in and the value of the items you purchased.
We didn't want our EU customers to be disadvantaged so we decided to contribute. We reduced EU shipping fees to account for any VAT fee they would have to pay. It is now £5.5 flat rate. The difference between our new flat rate and actual Royal Mail shipping fees for the EU should cover most of the tax if not the whole amount.
We are hoping to gain more clarity of the situation over the coming months and we'll update this page with any new piece of information.
Thank you for your patience and understanding. We shall endeavour to keep bringing magic into your lives as we all need it, now more than ever!
Jemma & Virginia